Frequently Asked Questions

PokerGFX is a Windows-based software suite designed to work seamlessly with PokerGFX RFID hardware. It automates camera switching, overlays animated graphics, and supports live streaming in 4K UHD, providing a professional broadcast-quality experience for poker events.

No, if you have a current PokerGFX "Updates & Support" or "PRO" license that was purchased or renewed on or before June 30, 2025, you may continue using your current license, free of the new license tier requirements, until it expires. At that time, in order to renew, you will be required to purchase the appropriate software license.

**If you have a Basic or non-“PRO” license that was purchased prior to December 6, 2024, you are permitted to continue to use your current version of PokerGFX in standard, non-PRO mode without having to upgrade or pay for a license renewal, even after your license expires.

If you would like to use the newest version of the software before your renewal, please contact support@pokergfx.io with your license serial number so we can activate it on our new system.

The PokerGFX Enterprise license is an extremely powerful tool for broadcast quality poker productions. An Enterprise license is required for any of the following:
- Any licensee who produces broadcasts or streams relating to poker tours, online poker platforms, or poker rooms located within a casino
- Any licensee who manages and/or produces poker events for third parties

We are always happy to look at each user on a case-by-case basis to help determine which software license is needed. Please feel free to reach out to PokerGFX support with any questions.

**Failure to comply with this policy may result in suspension or termination of the software license, access to services, and/or associated support. It is the responsibility of the licensee to ensure that their license tier accurately reflects their current gross revenue.

We reserve the right to verify compliance and take enforcement action if this policy is violated.

Basic - $999/year   
Pro - $3,999/year    
Enterprise - $9,999/year

PokerGFX requires a Windows 10 or 11 64-bit PC with sufficient processing power and memory to handle video mixing, graphics rendering, and encoding tasks. Therefore, a strong PC is required to for the best experience. We recommend the following specifications:
CPU - Intel i5 or i7 12000 series or better (or AMD equivalent)
GPU - Nvidia 3060 or better
Memory - 16GB or more

If you are brand new to PokerGFX, the following items will get you started and ready to stream a 10-handed poker game:
- 1x PokerGFX Software License
- 1x RFID Reader Module
- 10x Player Antennas
- 4x RFID Playing Card Decks
- 1x USB Cable

We ship worldwide from our office in Las Vegas, Nevada. International shipping (standard & expedited) is available at checkout. Please note, duties or taxes may apply based on your country, and those are the responsibility of the customer.

US domestic shipping rates:
Standard (3-4 Business Days) - $25
Express (1-2 Business Days) - $50
Free Standard Shipping for Orders over $300

International shipping rates:
Standard (5-10 Business Days) - $70
Express (2-5 Business Days) - $300

Due to the nature of custom electronic components and licensing, all sales are final. However, we offer support and replacement for defective items as per our warranty policy.

All communication is protected with strong encryption. Features such as preview window lockout passwords, settings lockout passwords, and the Secure Delay function, which hides live hole cards, ensure game integrity and security. PokerGFX also can run completely offline, to further enhance game security.

For Basic license holders, PokerGFX supports Hold'em and Omaha variants only. For Pro and Enterprise users, all game variants are available, which include Short Deck, Pineapple, Draw games, Razz, and Stud.

Our software requires the use of cards that use 7 byte Mifare Ultralight tags. This is standard for the industry, but some very cheap brands use 4 byte cards, which will cause issues. All decks purchased directly from PokerGFX are guaranteed to work with our hardware and software.

For Pro and Enterprise license holders, PokerGFX offers extensive customization options, including multiple transitions, configurable speeds, custom animations, various player and board layouts, and customizable skins. You can also download raw image files from the APEX skin to guide your customizations.

Currently, the interface is English-only. However, custom graphical elements for Pro and Enterprise users (e.g., player names, logos, chip amounts) can be displayed in any language.

Not necessarily. While some basic computer and wiring knowledge is helpful, our detailed setup guides, wiring diagrams, and support resources make it manageable for most DIY enthusiasts or tech-savvy individuals.

No — the system requires specially embedded RFID cards to work with the antennas and reader. Standard playing cards will not be detected.

We offer email support to all users. Please email all support requests to support@pokergfx.io. Response time is normally less than 12 hours. Pro and Enterprise users have access to WhatsApp text & phone support as well.

Yes! Upgrades are available, and you’ll only pay the difference in license cost. Contact support to request an upgrade and we will provide you with a prorated quote.

Yes! For Pro and Enterprise users, PokerGFX has built-in logging for hand histories, action tracking, and player data. Logs can be exported for post-production, analysis, or content creation.

RFID cards are reusable and durable under normal playing conditions. However, regular shuffling and bending over time may reduce accuracy or break the RFID chip inside the card — we recommend replacing them every few months in high-volume environments.

Not currently — our system is designed for playing cards only. But if demand grows, we’re open to chip integration for advanced table tracking.